OVERVIEW

The ISO 20000 Internal Auditor certification validates the ability to evaluate an IT Service Management System against ISO/IEC 20000 requirements. It is intended for internal auditors, service managers, compliance specialists, consultants, and professionals responsible for verifying that service-management processes are effective and continually improving.

LEARNING OBJECTIVES

• Understand ISO/IEC 20000 audit requirements and terminology.
• Prepare and conduct internal Service Management System audits.
• Collect and evaluate objective audit evidence.
• Identify nonconformities and opportunities for improvement.
• Prepare audit reports and support corrective-action follow-up.

CertiBanks Notes:

• Official CertiProf exam voucher supplied through CertiBanks.
• Includes two exam attempts within 180 calendar days from the initial welcome/voucher email.
• Includes access to the official CertiProf preparation/study material and sample or practice exam provided with the partner voucher.
• The certification exam is taken online through the CertiProf platform.
• After passing, the candidate receives the applicable official CertiProf digital certification/badge.
• Exam voucher details are normally sent to the customer email within 72 hours after order confirmation.

Official CertiProf page: View certification details