OVERVIEW

The ISO 20000 Foundation certification provides a solid introduction to ISO/IEC 20000 and Service Management Systems (SMS). It is designed for IT professionals, service managers, auditors, consultants, and team members who need to understand how structured service management improves service quality, governance, and continual improvement.

LEARNING OBJECTIVES

• Understand the purpose and structure of ISO/IEC 20000.
• Recognize the main components of a Service Management System.
• Understand service planning, delivery, control, and continual improvement.
• Relate ISO 20000 requirements to practical IT service management activities.
• Build a foundation for further ISO 20000 auditing or implementation certifications.

CertiBanks Notes:

• Official CertiProf exam voucher supplied through CertiBanks.
• Includes two exam attempts within 180 calendar days from the initial welcome/voucher email.
• Includes access to the official CertiProf preparation/study material and sample or practice exam provided with the partner voucher.
• The certification exam is taken online through the CertiProf platform.
• After passing, the candidate receives the applicable official CertiProf digital certification/badge.
• Exam voucher details are normally sent to the customer email within 72 hours after order confirmation.

Official CertiProf page: View certification details