OVERVIEW

The ISO 20000 Lead Auditor certification prepares professionals to lead audits of Service Management Systems based on ISO/IEC 20000. It is aimed at senior auditors, IT service managers, consultants, governance professionals, and others who need to assess service-management conformity, effectiveness, and opportunities for improvement.

LEARNING OBJECTIVES

• Understand ISO/IEC 20000 requirements from a lead-auditor perspective.
• Plan and lead complete Service Management System audits.
• Manage audit teams, interviews, evidence collection, and audit communication.
• Evaluate compliance, risks, findings, and corrective actions.
• Produce clear audit reports and recommendations for continual service improvement.

CertiBanks Notes:

• Official CertiProf exam voucher supplied through CertiBanks.
• Includes two exam attempts within 180 calendar days from the initial welcome/voucher email.
• Includes access to the official CertiProf preparation/study material and sample or practice exam provided with the partner voucher.
• The certification exam is taken online through the CertiProf platform.
• After passing, the candidate receives the applicable official CertiProf digital certification/badge.
• Exam voucher details are normally sent to the customer email within 72 hours after order confirmation.

Official CertiProf page: View certification details